
TROUBLESHOOTING
12-265
System 2 Installation / Programming Manual
CHAPTER 12
TROUBLESHOOTING
Nothing on LCD/ no LEDs on
Possible Cause:
U Electrical Outlet - Check for 120 VAC.
U Is the transformer plugged in?
U Check for 16.5-19 VAC on Terminals #2 and #3.
If plugged into 120vac, but no 16.5vac on panel, power wires may be broken or transformer
fuse blown.
Power on board but no LCD display
Possible Cause:
U Make sure LCD display is plugged firmly into socket (under Left-hand side of display).
U Look for any chips that appear loose or crooked. Do not touch anything before grounding
yourself - the chips will be damaged if you “shock” them badly enough. If something DOES
appear out of place, give us a call.
U If the back-up battery is low, power down the unit, remove the battery and apply power
again.
(You will have to remove the faceplate - there are 4 phillips screws)
Purchased options don’t work
Possible Cause:
U Locate pink sheet that came with unit. It has the activation codes that you will need to turn
on your options.
U Go to option 13. The system will prompt you for the number of the option you are turning on
and the activation code (the big number on the pink sheet) If you don’t see the options you
think you purchased, contact your distributor. Have the panel’s ESN number ready.
Programming Terminal doesn’t work
Possible Cause:
U Make sure you have purchased option #3 and that you have activated it in option 13.
U Connect your cable to the MODEM port on the back of the terminal.
U You will not see anything on the terminal until you make an event happen (RTE or DRAJ) or
until you successfully enter programming mode
U Read the instructions that came with the terminal. The terminal will not work until the
settings are changed from their factory defaults.
Komentáře k této Příručce